Shipping Policy

Deliveries of orange boxes are made on Tuesdays, Wednesdays, Thursdays, and Fridays. Shipping is free when purchasing one or more boxes of oranges.

Below are the delivery days based on the day the oranges are ordered:

  • Application day: Monday
    • Pickup and shipping day: Tuesday
    • Delivery day: Wednesday
  • Application day: Tuesday
    • Pickup and delivery day: Wednesday
    • Delivery day: Thursday
  • Application day: Wednesday
    • Pickup and delivery day: Thursday
    • Delivery day: Friday
  • Application day: Thursday
    • Pickup and shipping day: Monday
    • Delivery day: Tuesday
  • Application day: Friday
    • Pickup and shipping day: Monday
    • Delivery day: Tuesday
  • Application day: Saturday
    • Pickup and shipping day: Monday
    • Delivery day: Tuesday
  • Application day: Sunday
    • Pickup and shipping day: Monday
    • Delivery day: Tuesday
If you have any questions about shipping, orders, delivery, etc., you can contact us at our email address clientes@masquenaranjas.com

Payment methods

Credit card

When you place your order online, once you've validated all the information about your purchase, a new page will appear where you must enter your card details. This screen comes from the accredited bank (PayPal), and the data entered will be transmitted directly to them. This entire process is secure and implements all encryption and personal data protection policies.

Bizum

You can pay quickly using just your phone number and Bizum PIN.

VAT is included in the price of the boxes and shipping costs are free!

Purchase Guarantee

Our sales policy is as follows: "At Maquenaranjas , we are so confident in the quality we offer that you will only have to pay for your order after receiving it and being satisfied."

This means that if, upon receiving the box, the customer is not satisfied with the quality of the product, they have the right to call us within 72 hours of receiving it and request that we collect the box. In this case, the customer will not have to pay anything. If the customer prefers us to send them a new one and collect the product they received and that they were not satisfied with, we will do so at no extra cost to the customer; they will only have to pay for the second box received.

If a customer wants to complain for any reason, they can do so by calling 655326387 or by sending an email to clienes@masquenaranjas.com .

You have the right to receive a free paper and electronic invoice. You can do so during the purchase process by filling out the billing information fields. If you prefer, you can also request one by emailing us at clientes@masquenaranjas.com .

We care for our orange trees as if they were part of us. We don't use chemicals or refrigerators to accelerate their ripening. Our oranges, mandarins, and lemons ripen on the tree at their natural pace. Once your order arrives, we harvest the oranges and ship them the next day. This way, your freshly picked oranges, mandarins, and lemons are delivered to your home. It's as if you had gone to the field yourself and brought them home.